Cancellation and Refund Policy

1. General Rule

Each salon may define specific cancellation windows and fees. Those rules apply at booking time and are visible in the platform.

2. Customer Cancellations

Customers should cancel as early as possible. Late cancellations or no-shows may lead to penalties according to salon policy.

3. Salon Cancellations

If a salon cancels, customers may receive rescheduling options or refunds according to applicable law and payment conditions.

4. Refund Processing

Where refunds apply, processing time depends on payment provider timelines and banking systems.

5. Disputes

If there is a dispute, contact support with booking ID, date, and issue details. We may request evidence from both parties.

6. Abuse Prevention

Repeated abuse (fraudulent bookings, intentional no-shows, charge abuse) may lead to account restrictions.